MAMTECHNIC Service: Traveling Thousands of Miles to Italy

On March 19, 2023, MAMTECHNIC launched the Long-distance Service Plan again. We choose Italy, the fashion capital, as the first destination of this plan, and will stay here for several days. The members on this trip include both our technicians and after-sales personnel. So we can provide customers with a variety of offline services in an all-round way. As long as you are interested in the machine or our company, please contact us as soon as possible. Whether you are our customer or not, you can contact us online or offline.

Everyone is very happy to go abroad and has a face-to-face contact with our customers! On the one hand, this trip to Italy is to provide new customers with on-site installation guidance and free training services. Hands-on teaching and one-on-one Q&A can make them more familiar with the operation of MAMTECHNIC laser machines. Thus they can put the machines into production and commercial activities faster. On the other hand, this trip is also to solve various difficulties about operation and maintenance encountered by Italian customers in the process of machine operation. Such as the operation and processing issues of CNC software, operating system, machine accessories, and so on. As well as the daily operation and maintenance of the machine.

Before departure, our team made adequate preparations.

Including enterprise profile, product manual, samples, price list, gifts, etc.

To better cooperate with customers, business personnel must present themselves with a good professional image and keep an positive attitude. When negotiating with customers, we must always demonstrate our professionalism by expressing clearly and responding flexibly.

Comprehensive communication with Italian customers, including collecting customers’ current needs, problems to be solved, plans to be upgraded, etc.

Different from many other laser equipment suppliers, we adopt a combination of online and offline methods to provide customers with timely and efficient one-to-one customized solution services. Responding to customer needs in the first time has always been our most sincere commitment to customers. Since its establishment, we have provided door-to-door customization services for more than 3,000 world-renowned companies at home and abroad. Therefore, we have won wide acclaim and extreme reputation from our customers. We know that every customer has their own characteristics, problems, and demands. Even customers who have cooperated many times with us will have different processing needs and business ideas at different stages. Therefore, finding out the “disease” can prescribe the right medicine.

This trip to Italy will last several days. During this period, we will always uphold the following service principle – “concentration, sincerity, sincerity, kindness, and carefulness” to serve customers better. Of course, we not only stay in Italy, but also visit customers in Germany, France, Belgium, Serbia and other countries that we often cooperate with. If you also have questions and need face-to-face communication, please let us know in time. In the future, we will update more information and articles of the interaction with customers during the process of visiting customers abroad. Please continue to follow us to learn more about fiber laser machines.